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 Contact us 
Consumer Services Division
2 Martin Luther King, Jr. Drive
West Tower, Suite 716
Atlanta, Georgia 30334

Telephone: 404-656-2070
Toll Free: 800-656-2298
Between 8:00 AM and 6:00 PM

 Submit a Question


Consumer Services

The Consumer Services Division investigates policyholder complaints and responds to inquiries from the public. Our goal is to answer insurance related questions promptly and to ensure fair and equitable resolution of disputes involving insurance transactions between insurers, agents, and policyholders.

If you are a consumer with a complaint, please use our new Consumer Complaint Portal.  The advantages of using the Complaint Portal are that you can submit your complaint electronically, including pertinent documents,  check the progresss of your case and view the case until one year after closure.  The Complaint Portal will speed up your complaint process.  If you wish to use the mailing process, please click here to view it.

The Consumer Services Division also has a Managed Care Unit which works to resolve complex claims problems between health care providers and managed care insurers.  If you are a provider with a complaint, you may also choose to use the Provider Prompt Pay Inquiry in order to speed up the complaint process or use traditional mailing process.

Our Consumer Services office hours are from 8:00 AM-6:00 PM.

For information on insurance companies in receivership, visit GRID (Global Receivership Insurance Database).

CONSUMER ALERT: The open enrollment period for 2020 health coverage on the federal marketplace begins on November 1st and runs through December 15th.

Visit this link for helpful information from the National Association of Insurance Commissioners (NAIC) on what you need to know for open enrollment.

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